All Paws Animal Hospital Client Survey

1. Were you able to get an appointment as promptly as you would have liked? (Required)

Yes    No

2. If not, how long did you have to wait for an appointment?

Please select an option0-1 days 2 days 3 days 4 days or more

3. What type of pet did you bring in? (Required)

Cat    Dog    Other

4. The front desk staff was helpful, courteous and concerned about your pet. (Required)

Please select an optionAgree Strongly Agree Somewhat Disagree Somewhat Disagree Strongly

5. The front desk staff was efficient, professional, and knowledgeable about hospital services and procedures. (Required)

Please select an optionAgree Strongly Agree Somewhat Disagree Somewhat Disagree Strongly

6. How much time did you spend in the waiting room? (Required)

Please select an option0-5 minutes 6-10 minutes 11-15 minutes More than 15 minutes More than 30 minutes

7. How satisfied were you with the amount of time you spent in the waiting room? (Required)

Please select an optionCompletely Satisfied Somewhat Satified Somewhat Dissatisfied Completely Dissatisfied

8. How much time did you spend waiting in the exam room before the veterinarian came in? (Required)

Please select an option0-5 minutes 6-10 minutes 11-15 minutes More than 15 minutes More than 30 minutes

9. How satisfied were you with the amount of time you spent waiting in the exam room before the veterinarian came in? (Required)

Please select an optionCompletely Satisfied Somewhat Satisfied Somewhat Dissatisfied Completely Dissatisfied

10. The facility was clean, attractive and odor-free. (Required)

Please select an optionAgree Strongly Agree Somewhat Disagree Somewhat Disagree Strongly

11. The veterinary technician was knowledgeable, helpful and careful with your pet. (Required)

Please select an optionAgree Strongly Agree Somewhat Disagree Somewhat Disagree Strongly

12. The veterinarian was compassionate, courteous and listened to your concerns. (Required)

Please select an optionAgree Strongly Agree Somewhat Disagree Somewhat Disagree Strongly

13. The veterinarian explained things clearly, completely and spent a sufficient amount of time with you discussing your pet's condition. (Required)

Please select an optionAgree Strongly Agree Somewhat Disagree Somewhat Disagree Strongly

14. Approximately how much did you spend on this visit? (Required)

Please select an optionLess than $50 $50-$99 $100-$149 $150-$249 $250-$499 $500-999 Over $1000 Don't know

15. How satisfied were you with the value/quality of care received for the dollar amount spent on this visit? (Required)

Please select an optionCompletely Satisfied Somewhat Satisfied Somewhat Dissatisfied Completely Dissatisfied

16. Thinking about your entire experience on this visit, how would you rate it? (Required)

Please select an optionExcellent Good Fair Poor

17. Please share with us anything else that caused you to rate your visit the way you did. If you have any suggestions for improvement or additional services you would find useful - please let us know.

18. Which veterinarian did you see?

19. Would you like a representative from All Paws to contact you regarding your visit?

Yes    No

20. If so, please provide a name and phone number to contact you at.